Return and Refund Policy

Upside Down Labs designs DIY Electronics & Neuroscience Kits for students and researchers that are affordable and easy to use so that they can explore electronics & neuroscience while making amazing projects. We repair/exchange/refund your kit if you fall in any of the categories below,

You are eligible for a repair, exchange or full refund if the product is shipped back* to us within 7-days, given either of these are true,

  1. We shipped a different product.
  2. You haven’t opened the package.
  3. You received a damaged product.

Furthermore, you are eligible for a partial refund (25%-50%) if product is shipped back to us within 14-days, given either of these are true,

  1. You send back a damaged product with original packaging intact (25% refund*)
  2. Product is intact/working/not-assembled but, it’s not in its original packaging (40% refund*)
  3. Product is intact/working/not-assembled and is in its original packaging (50% refund*)

You are not eligible for any refund/exchange if in case,

  1. Return/exchange request raised after 14 days of delivery.
  2. If the order is placed using any coupon codes.

After we receive your product, our team of professionals will inspect it and process your refund.

You will receive a confirmation as soon as the product is received for return, and your payment will be processed within the next 7 business days.

*Note: 

  1. The refund amount will not include the shipping fees.
  2. For returns, either you can ship the product back or we can schedule a pickup from your address.