Return and Refund Policy
Upside Down Labs designs DIY Electronics & Neuroscience Kits for students and researchers that are affordable and easy to use so that they can explore electronics & neuroscience while making amazing projects. We repair/exchange/refund your kit if you fall in any of the categories below,
You are eligible for a repair, exchange or full refund if the product is shipped back* to us within 7-days, given either of these are true,
- We shipped a different product.
- You haven’t opened the package.
- You received a damaged product.
Furthermore, you are eligible for a partial refund (25%-50%) if product is shipped back to us within 14-days, given either of these are true,
- You send back a damaged product with original packaging intact (25% refund*)
- Product is intact/working/not-assembled but, it’s not in its original packaging (40% refund*)
- Product is intact/working/not-assembled and is in its original packaging (50% refund*)
You are not eligible for any refund/exchange if in case,
- Return/exchange request raised after 14 days of delivery.
- If the order is placed using any coupon codes.
After we receive your product, our team of professionals will inspect it and process your refund.
You will receive a confirmation as soon as the product is received for return, and your payment will be processed within the next 7 business days.
*Note:
- Return/Exchange is not applicable for the DIY(Do-It-Yourself) Kits if the package is opened.
- The refund amount will not include the shipping fees.
- For returns, either you can ship the product back or we can schedule a pickup from your address.
